Telenor has, without notifying customers – even with an SMS notification imposed Rs. 2 + tax for every call made to helpline.
Though a promote message is being played during helpline calls explaining that postpaid customers will be charged Rs. 2 + tax for talking to CSR.
Prepaid customers were already paying charges plus taxes for seeking helpline from cellular operators.
Postpaid customers are usually considered premier due to high paying tariffs they bear. It merits mentioning here that ARPU (Average Revenue per User) for postpaid customers for telenor in Q4 2011 was Rs. 771 as compared to Rs. 236 for prepaid customers.
