PTCL has launched its newest “Life Made Easy” re-charge service trough which Vfone and EVO (prepaid) customers can recharge their accounts through a nationwide network of Uload retailers.
PTCL customers of Vfone and EVO can enjoy instant recharge for their Vfon and EVO connections of minimum Rs. 20 to Rs. 2,000 through nearly 150,000 retailers situated across the country.
Customers and retailers will get SMS alerts for all recharges, which will help them keep track of their accounts status.
Following is the customer life-cycle implemented against different recharge amounts:
- These validities are applicable only for Vfone, for EVO the validities already defined for each package.
- After 45 TOS (temporary out of service) days customers will go in POS (permanent out of service) status
- 5% service charges will be applicable on each load.
Service Details and Terms:
- This service is available at all retails shops (approx 150,000) who are currently offering Ufone’s Uload service
- Minimum recharge amount is Rs. 20/-
- Vfone customers will get an SMS alert in case of successful transcription
- In case of fail transaction a failure message will be received at retailer’s end and he will reimbursement the money to customer
- In case of Temporary out of service of Permanent out of service status, customers will first have to get his account activated from PTCL call centre/OSS and only then he will be able to recharge his account Uload.
