Pakistan Telecommunication Authority (PTA) has issued “Tariff Awareness Guide” in order to provide complete and accurate information regarding tariff packages and to avoid misleading advertisements.
As per official statement, continuously increasing multiplicity and complexity of tariff packages and promotions, especially for the prepaid cellular mobile services had necessitated the need for increased consumer awareness.
In this regard, a guide has been issued to provide retail customer, essential information for making well-informed decisions regarding choice of tariff packages, and conveying the ways of seeking remedy, should they feel the operator has not fulfilled its responsibility. The guide explains various applicable service charges and tax rates and advises the consumers to take these charges in to account while calculating out of pocket expenses on telecom services.
Tariff Awareness Guide issued by PTA is an initiative for consumer education which would help further increase the transparency in telecom sector tariff and better decision making for telecom consumers with regard to choice of operators and tariff packages.
The complete Tariff Awareness Guide can be downloaded here.
