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In the quest for excellence in the field of Quality Assurance, Ufone has formed a Quality Assurance, Ufone has formed a Quality Management System (QMS) within its Technical Department; the structures of which is based on ISO 9001:2008 standard.
The scope of ISO 9001:2008 covers services for developing, operating and maintaining GSM Cellular Mobile Network. It effectively helps companies gauge their quality management system performance at any point in time and identifies opportunities for further improvement.
Ufone is currently the only GSM cellular provider in Pakistan which maintains an ISO 9001:2008 certified Technical Department. The ISO 9001;2008 standards will contribute towards enhancing user perception and customer experience.
The ISO 9001:2008 certification Audit was conducted by a renowned Norwegian based company called Det Norske Veritas (DNV) which offers business assurance management system certification services. While headquartered in Oslo, Norvay and established in 1867, DNV has more than 300 offices in 100 countries.
On the achievement, Abdul Aziz President & CEO Ufone expressed his delight by praising the efforts, dedication and hard work of his team. He further said that with the help of a strong framework Ufone will now be able to build a solid foundation for long term quality vision. He also said that the whole purpose of acquiring the certification is to challenge the traditional way of doing business and challenge our employees to do better resulting in enhanced customer satisfaction. With another ‘first’ Ufone has once again proved its aim to be the most innovative and customer friendly cellular service provider in the country.
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