Continuing to enhance customer experience, Warid introduces another industry first ‘SMS based Blocking/Restoration’ Service which allows its users to block or restore their services using simple SMS commands which are absolutely free of cost.
There are three options including; Blocking the number on voluntary basis, restoring the number blocked on voluntary basis and blocking the number in-case of stolen through SMS command from any other number.
Voluntary blocking of services by a customer stops all the services including daily/monthly rentals. A customer can keep its number voluntarily blocked for a maximum period of three months. Using simple SMS commands a number can be easily blocked or restored. In-case of stolen, number can be blocked from any other Warid number using simple SMS command. The secret t-pin makes the whole process completely secure.
Speaking on Improved Customer Experience, Warid’s Vice President Customer Services, Mr. Nauman Fakhar said ‘I am glad that we are far innovative in providing many solutions which are offered for the very first time in Pakistan.
This Blocking/Restoration service will serve customers in many ways. In the absence of this service, customers had to call on helpline or had to visit the business center/franchise and now just a simple SMS base command will serve the purpose. Warid customers have the privilege to take advantage from this service as no other operator in the industry is offering such service. Recently we have also revamped Warid helpline and Self Service IVR which is a great initiative as there are some advance services which are introduced for the first time in Pakistan.
Leading the innovative side of customer services in the industry, over the period of time, Warid as brand has earned a name in the market which indicates quality, reliability and It’s always great when your brand is recognized by its service character.
With great passion to serve, we aim to continue serving our customers the best, making their mobile using a fulfilled yet handy and joyful experience all together”
Being the trend-setter and leader in providing quality services, Warid continues to earn customer trust by setting excellence benchmarks in the services industry of Pakistan.