Keeping the philosophy of continuous improvement, service excellence, and enhanced customer experience in mind, Ufone has been consistently working towards improving quality mechanisms within its Customer Operations (COPS)Department. In doing so, Ufone has become successful in achieving ISO certification for COPS.
The ISO 9001:2008 Certification Audit for COPS was conducted by a renowned Norwegian-based company called Det Norske Veritas (DNV) which offers business assurance management system certification services. While headquartered in Oslo, Norway and established in 1867, DNV has more than 300 offices in 100 countries and has issued more than 500 ISO certificates within various sectors of Pakistan.
A very proud moment for the Chief Officer Customer Operations at Ufone, Mr. Ahmed Kamal says, “In today’s customer-oriented business environment, “people skills” are imperative for personal and organizational skills. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. At Ufone, we believe that this achievement will give us the skills that are needed to communicate professionalism, gain respect and enhance customer relationships, and secure an overall competitive advantage by delivering services beyond customer expectations.”
Mr. Abdul Aziz President & CEO Ufone also commented on this achievement. “This is indeed a great milestone that we have achieved here at Ufone. Not only has this turned our vision into reality, but has also initiated an unbelievable gathering of highly engaged people working towards an essential goal, and for what was thought to be a distant goal has finally been realized.”
All the team members who put in extra time, effort and hard work to attain this milestone before time were congratulated and praised by the top management at Ufone.
