Despite of all the rumours in the market, Warid Telecom achieved the most favourable results in customer satisfaction.
According to a recent opinion survey conducted by Gallup Pakistan, 97 percent of Warid customers are happy with their service. Warid continued to provide seamless voice and data connectivity to its customers along with a host of value-added services. The survey demonstrates that Warid Telecom’s advanced technology is facilitating the customers in meeting their cellular requirement in an efficient and cost-effective way. While providing the best quality service, Warid has revolutionized the dynamics of cellular connectivity in order to give access to a host of telecom services to the customers.
Expressing gratitude towards Warid customers, Mr. Muneer Farooqui, CEO Warid Telecom, said “We have been striving to provide our customers with the most innovative and enhanced cellular experience and our large postpaid base and a loyal prepaid base is a testimony of that.”
According to Gallup Pakistan,Warid Telecom has outscored other cellular operators by having more satisfied customers as compared to all other mobile phone networks in the country. 97% of Warid users said that they are happy with the quality of network service provided by the company. A nationally representative sample of mobile phone owning adult men and women, from across the four provinces were asked, “How happy are you with the quality of network service provided by your mobile company?” Responding to this, 54% of Warid users said they were very happy with the quality of their network service, while 43% said they were somewhat happy. For Mobilink, 4% of the respondents said they were not happy with their service provider. With regards to Telenor, 7% of the users were not happy at all.8% Zong users and 10% of Ufone customers claimed they were not happy with their network.