In line with its commitment to deliver the best possible user experience and create value for the customers, Telenor Pakistan observed ‘Customer First Day’ for the third consecutive year. During the activity, the workforce of Telenor Pakistan along with top management executives headed out to various locations in some of the major cities nationwide to primarily interact with the customers and collect their valuable feedback. The activity is the repeat of last year’s activity when Telenor Pakistan’s workforce led by the top management interacted with customers in 7 cities nationwide including Islamabad, Lahore and Karachi.
Terming Customer First Day as an integral part of the company’s calendar, Michael Foley, Chief Executive Officer, Telenor Pakistan said, “Telenor Pakistan follows customer-centric strategy and is consistently working towards understanding its customer base better. Customer feedback is at the center of the company’s decision-making and this day helps us bring our employees closer to the customers. We have been getting valuable feedback from our customers as a result of such activities and their feedback has become part of how we do business. We will continue our focus on stronger customer relationships and creating value for both customers and society.”
The day-long activities were kicked off by the address of the CEO and then the top management executives along with other employees headed out to various locations in each of the 7 cities interacting with the customers and collecting their valuable feedback. Moreover, various giveaways including free talk-time and mobile internet vouchers were also distributed among customers during the field visits and at Sales & Service Centers across the country. The activity concluded with regional events in Karachi, Lahore and Islamabad where employees shared their experiences from customer interaction.
Moreover, keeping up its unique initiative across the telecommunications industry in Pakistan, Michael Foley, CEO Telenor Pakistan made himself available for an hour on Twitter and Facebook directly interacting with the customers on the social media and responding to their queries.
