According to the Mobilink-Warid merger and the merging of services, it is announced from Jazz and Warid that all Warid customers can use 3G and all Jazz customers can use LTE services. This is just announced on the official websites of Jazz and Warid.
According to the Jazz/Warid websites, information regarding 3G and LTE services can be retrieved by dialing *443# for prepaid and *446# for postpaid.
Here are some FAQs regarding 3G and LTE services for both Jazz and Warid customers:
Q. What is difference between 3G and LTE?
A. LTE (Long Term Evolution) is the fourth generation of Wireless Broadband technology and is the successor of 3G services.
Q. What are the pre-requisites of using LTE on Jazz and Warid SIM?
A. Jazz and Warid customers will be able to experience LTE if they are in LTE coverage area and have the following:
- LTE SIM
- LTE compatible handset
Q. How can I check if I have a LTE SIM?
A.
- Prepaid customers: Dial *443*6# to check SIM compatibility
- Postpaid customers: Dial *446# and select USIM check
Q. How can I obtain a LTE SIM?
A. Please visit the nearest Franchise or Business Centre to get your LTE SIM after biometric verification
Q. How can I check if I have a LTE compatible handset?
A.
- Prepaid customers: Dial *443*7# to check handset compatibility
- Postpaid customers: Dial *446# and select LTE Handset check
Q. How do I activate my LTE services?
A. Prepaid subscribers can activate LTE by dialing *443*13# whereas Postpaid customers can dial *446*13# to activate LTE services Please note that by activating LTE, 2G and 3G services will also be activated.
Q. After activating LTE services, can the existing internet offers be used on LTE?
A. Yes, all Internet offers are technology neutral, i.e. can be used on LTE in addition to 3G and 2G depending on the service availability. Internet offers can be subscribed by dialing *443*2# for prepaid customers and *446# for postpaid customers
Q. How would I know if I am using LTE services?
A. Subscriber will be able to see LTE or 4G at the top of their Mobile Screens.
Q. What happens when subscriber moves out of LTE coverage?
A. When subscriber moves out of LTE coverage, he/she will be switched flawlessly to 3G/EDGE depending on the service availability in their area.
Q. What are the advantages of Jazz and Warid’s LTE over other 3G networks?
A. LTE will have an improved indoor coverage providing a seamless experience in comparison to 3G (depends on factors like locality, handset, usage etc.).
Q. How can Warid subscribers avail Jazz Internet offers in order to use Jazz 3G?
A. All prepaid and postpaid internet offers across Jazz and Warid are now same and technology neutral. Internet bundles’ information and subscriptions can be accessed by Warid users in the following manner:
- Prepaid: dial*443*2# for free to access offer information and thereon for subscription
- Postpaid: By calling 321 or visiting Customer touch points. Offer Information can be accessed by dialing *446#
Q. What are the pre-requisites for using 3G on my Jazz and Warid SIM?
A. To use 3G, only a 3G compatible handset is required and user needs to be in 3G coverage area and provisioned to 3G services.
Q. How can I activate my 3G service?
A.
- Prepaid customer will dial *443*3#
- Postpaid customer will dial *446*5#
Please note that by activating 3G, 2G services will also be activated.
Q. How would I know if I am using 3G services?
A. Subscriber will be able to see H, H+ or 3G at the top of their Mobile Screens.
Q. What are the charges to use 2G, 3G or LTE Internet Service?
A. Using Internet without bundle will be charged at Rs 2+tax/MB for both Prepaid and Postpaid. However, usage from bundles (if subscribed) is according to discounted bundle rates
Q. Will LTE network be available across the country?
A. Jazz is in the process of rolling out LTE and is partially available in the list of cities attached. We aim to continuously expand our LTE reach and will update you accordingly.
Q. Will Warid 3G network be available across the country?
A. We at Jazz and Warid are in the process of expanding our 3G footprint, however, Warid 3G is available in the list of cities attached. We aim to continuously expand our 3G reach and will update you accordingly.
